renters FAQs

What to do if I breakdown?

Breakdown cover is provided for all vehicles on Zoom EV.

In Hours support

In hours breakdown cover is provided by a third party provider called Hadleigh Breakdown and Trinity Lane Insurance Company Limited. When you book a vehicle through Zoom EV, your breakdown cover is included in the Booking Amount.  

In the unfortunate event that you breakdown or run out of charge during your journey, please make sure to take the following steps:  

  • Notify the breakdown provider in the T&Cs Table 9 (see below) and await assistance.  

  • It is your responsibility to remain with the Vehicle, in a safe location, until assistance arrives (failure to do this will result in breakdown cover not being in place)  

Table 9 Incidents Accidents and Breakdown

Out of Hours support

  • Outside the hours of 9am - 5pm Monday-Friday (excluding bank holidays), our partner Green Flag provides breakdown cover. In this situation, contact Green Flag directly and they will organise out of hours recovery on your behalf.

Other articles in this section

Are EVs on the platform covered by insurance?What to do if I'm in an accident?What to do if I breakdown?What photographs do I need to take at pick up and drop off?
Still have some questions?

If you still need to speak to us please contact us and let us know how we can help. We are a small team but will try to get back to you within 24 hours.